Refund Policy for ISmartsLab
At iSmartslab, we are committed to providing our customers with high-quality IT services, website designing and Digital Marketing services. We understand that sometimes circumstances may necessitate a refund. Please review our refund policy below to understand our guidelines and procedures regarding refunds.
- Refund Eligibility
We offer refunds in the following situations:
a. Cancelled Services: If you cancel a service before any work has begun, you are eligible for a full refund.
b. Unsatisfactory Service: If you are not satisfied with the quality of the service delivered by iSmartlab, you may be eligible for partial refund within the 15 days of commencement of work. To qualify for a refund in this case, you must provide clear documentation highlighting the issues with the service.
- Refund Requests
To request a refund, you must contact us in writing at [contact email/phone] with the following information:
a. Your name and contact information.
b. A detailed explanation of the reason for your refund request.
c. Any relevant documentation or evidence supporting your refund claim, such as project correspondence or proof of payment.
- Refund Processing
Once we receive your refund request, we will review it to determine its eligibility. We may contact you for additional information or clarification if necessary. The processing time for refunds may vary depending on the complexity of the case.
a. For cancelled services: If your request is approved, you will receive a refund of the payment made within 20 days from the approval date.
b. For unsatisfactory service: If your request is approved, we may offer a partial refund based on the extent of the issues with the service as well as prior intimation for cancellation within the 15 days of commencement of work. This will be determined on a case-by-case basis.
- Non-Refundable Situations
Refunds will not be provided in the following situations:
a. Service has been completed as per the agreed-upon specifications.
b. You change your mind or decide to no longer proceed with the project after work has already started.
- Contact Us
If you have any questions about our refund policy or need to request a refund, please contact us at ismartslabinfo@gmail.com. We are here to assist you and address any concerns you may have.
iSmartslab reserves the right to revise this refund policy at any time. Any updates to the policy will be communicated to our customers through our official communication channels. We recommend reviewing this policy periodically to stay informed about any changes.
This refund policy was last updated on 2024.